Return & Refund Policy
Thank you for your purchase.
Due to the nature of our products, all items sold on NeuroKids are digital downloads and delivered instantly after purchase.
Because of this, all sales are final, and we do not offer returns, exchanges, or refunds once the product has been accessed or downloaded.
When you complete your purchase, you will receive immediate access to your digital product.
Since the content is accessible right away, it is considered used upon delivery, and therefore not eligible for return.
We do not offer refunds for digital products, including but not limited to:
We understand that exceptional situations can occur. Refunds may be considered only in rare cases, such as:
If you believe your case qualifies, please contact us at: 📧 support@myneurokids.com
Include your order number and a detailed explanation of the issue.
If you experience any issues accessing your files, we are here to help.
Please contact us at: 📧 support@myneurokids.com
We will do our best to resolve the issue as quickly as possible.
By purchasing from our store, you acknowledge and agree to this Return & Refund Policy.
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of the date of your order, without giving any reason, provided that you have not yet accessed or downloaded the digital content.
By completing your purchase and accessing the digital content, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once the content has been delivered and accessed.
To exercise your right of withdrawal (where applicable), please contact us at support@myneurokids.com within 14 days of your purchase. We will process your request within 14 days of receiving it.
Refunds will be issued to your original payment method.